Legal notice

Distributor
SWING JEWELRY

Representative
Tetsuya Fukushima

Address

95-103 Kamoshida-cho, Aoba-ku
Yokohama-shi, Kanagawa, 227-0033
Japan

Contact Information
+81-50-5534-9688
(We kindly request no sales or solicitation calls.)
For product inquiries, please contact us via the CONTACT page.

Selling Price
Prices are listed on each product page (Includes consumption tax).

Payment Methods
We accept Apple Pay, Google Pay, PayPal, Paidy, Credit Cards, Convenience Store Settlement, PayPay, LINE Pay, and Bank Transfer.
※Since we use the third-party payment services listed above, we do not acquire or retain your credit card information.

Delivery Time
In-stock items: Usually shipped within 5 business days.
Made-to-order items: May take up to 4 weeks.
Details are listed on each product page, so please check before ordering. If you have any questions, please feel free to contact us via the CONTACT page.

Cancellations and Changes
We cannot accept cancellations or changes to orders after the order process is completed. Please check the product and size carefully before ordering.

Returns and Exchanges
【Defective or Incorrect Items】
Please contact us via the CONTACT page within 7 days of delivery. We will arrange for a return or exchange.
※The return deadline is 14 days from the delivery date.

【Returns and Exchanges for Customer Convenience】
We accept returns or exchanges only for unused items. Please contact us via the CONTACT page within 7 days of delivery.
Items must be shipped back within 14 days of delivery.

Please note that we cannot accept exchanges for items meeting the following conditions:

  • Earrings (Non-returnable due to hygiene reasons)

  • Items showing signs of use

  • Items with lost, damaged, or soiled accessories (Box, Pouch, etc.)

  • Pre-order items

  • Made-to-order items

  • Customized or resized items

  • Items where more than 8 days have passed since arrival

Incorrect Shipping Address

If a package is returned to us due to an incorrect or incomplete address provided by the customer, or due to relocation, the customer will be responsible for the return shipping costs and the re-shipping fees.